Contact Us

We’re Here to Help!

Whether you’re a wholesaler, retailer, or individual customer, our team is ready to assist with pre-sales inquiries, after-sales support, and everything in between.

📩 Priority Contact Channels

General & Retail Inquiries

📧 Email: service@aucigarette.shop
✉️ Subject Line Suggestions:

• Pre-Sales Questions: “[Product Name] Pre-Sales Inquiry”

• Retail Orders: “Retail Order Support | Order # [Your Number]”

• After-Sales Support: “After-Sales Request | Order # [Your Number]”

Bulk Wholesale Partnerships

📧 Email: service@aucigarette.shop (dedicated wholesale email for efficiency)
✉️ Subject Line: “Wholesale Inquiry | [Your Company Name]”
📝 Required Info in Email Body:

• Target product range (e.g., IGET Bars, FLUX ARCTIC STORM)

• Estimated order volume

• Preferred delivery timeline (if applicable)

🕒 Response Time

• Pre-Sales & Wholesale: Within 12 hours (weekdays).

• Retail & After-Sales: Within 24 hours (weekdays).