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👈More disco ✨UP TO 90% OFF⚡ collection. Free Shipping Over $79

Shipping policy

AuCigarette Shipping Policy

Thank you for shopping with AuCigarette. This Shipping Policy explains our shipping terms, delivery timelines, and other important details regarding your orders from https://aucigarette.shop.

1. Shipping Eligibility

We currently ship orders only within Australia.

2. Order Processing Time

  • Orders are typically processed within 1-2 business days after payment verification.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Prescription verification (if required for nicotine products) may extend processing time.

3. Shipping Methods & Estimated Delivery Time

We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3-4 business days Free for orders over AU119∗∗,otherwise∗∗AU12.9

⚠️ Note:

  • Delivery times may vary depending on your location and courier delays beyond our control.

  • Remote or rural areas may experience longer shipping times.

4. Age Verification & Signature Requirement

  • All deliveries require age verification upon delivery to comply with Australian regulations.

  • A valid government-issued ID must be presented to the courier upon receipt.

  • If age verification fails, the package will be returned to us, and you may be responsible for return shipping costs.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email.

  • You can track your order through the courier’s website using the provided tracking details.

6. Shipping Restrictions

  • We do not ship to P.O. boxes or parcel lockers.

  • Certain states or regions may have restrictions on nicotine or vaping product sales. Orders to these areas will be canceled and refunded.

7. Lost, Delayed, or Damaged Shipments

  • If your package is delayed, lost, or damaged during transit, please contact us at service@aucigarette.shop within 7 days of the estimated delivery date.

  • We will work with the courier to resolve the issue, but we are not responsible for delays caused by shipping carriers.

8. Changes & Cancellations

  • Once an order is processed, we cannot guarantee changes or cancellations.

  • If you need to update your shipping address, please contact us immediately after placing the order.

9. Contact Us

For any shipping-related inquiries, please reach out to our support team:
📧 Email: service@aucigarette.shop

By placing an order on https://aucigarette.shop, you acknowledge and agree to this Shipping Policy.